STAY SAFE | STAY HEALTHY | STAY HOME | STAY CONNECTED

Frequently Asked Questions

Answers to some of the most frequently asked questions are listed below.

 

 

Is there a direct link to the FirstService Residential site?

YES!  Under the ‘QUICK LINKS’ tab on the menu, it is the first link listed – ‘FirstService Residental‘.

We were hoping to add a button on the Home page; however, we were not able to due to template constraints. BUT, we do have a quick direct link now!

This community website through Connect, provides an easy and helpful way to access pertinent information about our community and your account. Your secure and fully-supported community website is available anywhere you have Internet access.

YOU HAVE ACCESS 24 HOURS A DAY, 7 DAYS A WEEK

 

 

How do I get a log-in for this site?

Residents or Renters may request a log-in as follows:

  • On the HOME PAGE, click on the ‘RESIDENT SIGN-IN’  button at the top right-hand side of the page.
  • Select ‘New to FrontSteps? Sign Up!‘, and follow the prompts.

You will receive an email confirmation with Log-In details.

How do I Log-In or Log-Out?

To log-in:

Click on the ‘RESIDENT SIGN-IN‘ button at the top right-hand side of the page.

To log-out:

Closing the browser or leaving the website does not automatically sign out a user. To sign out, the glyph is the “Power Button” on the far upper right side of the page.

 

Why do I need a 'Log-In'?

To view information on this site, you do not need to log-in. Viewing private information requires a log-in to the SunVillage portal.

You will need a ‘Log-In’ if you wish to do the following:

  • Submit a work order
  • View or place a Sun Village Classified Ad
  • To receive the community eBlast in your email (this is strongly encouraged to keep you updated of all happenings in the community)
Where can I get a Guest Pass?

Refer to the SERVICES tab for info under the ‘Guest Pass‘ link.

Where is the Lost & Found?

Refer to the SERVICES tab for info under the ‘Lost & Found‘ link.

Where can I find information about closures or openings of the facility?

Refer to the STAY CONNECTED tab for info under the ‘Latest Announcements‘ link.

Where can I get copies made or send a fax?

Refer to the SERVICES tab for info under the ‘Photocopying & Faxes‘ link.

How can I sign-up to receive the Community eBlast's in my email?

If you are NOT receiving the eBlast communications in your email, you will need to request a log-in.

Residents or Renters will need to request a log-in:

  • On the HOME PAGE, click on the ‘RESIDENT SIGN-IN’  button at the top right-hand side of the page.
  • Select ‘New to FrontSteps? Sign Up!‘, and follow the prompts.

You will receive an email confirmation with Log-In details