STAY SAFE | STAY HEALTHY | STAY HOME | STAY CONNECTED

Frequently Asked Questions

Answers to some of the most frequently asked questions are listed below.

 

 

Is there a direct link to the FirstService Residential site?

YES!  Under the ‘QUICK LINKS’ tab on the menu, it is the first link listed – ‘FirstService Residental‘. There is also a button at the bottom of the Home Page.

This community website through CONNECT provides an easy and helpful way to access pertinent information about our community and your account. Your secure and fully-supported community website is available anywhere you have Internet access.

YOU HAVE ACCESS 24 HOURS A DAY, 7 DAYS A WEEK

How do I get a log-in for this site?

Residents or Renters may request a log-in as follows:

  • On the HOME PAGE, click on the ‘RESIDENT SIGN-IN’  button at the top right-hand side of the page.
  • Select ‘New to FrontSteps? Sign Up!‘, and follow the prompts.

You will receive an email confirmation with Log-In details.

How do I Log-In or Log-Out?

To log-in:

Click on the ‘RESIDENT SIGN-IN‘ button at the top right-hand side of the page.

To log-out:

Closing the browser or leaving the website does not automatically sign out a user. To sign out, the glyph is the “Power Button” on the far upper right side of the page.

 

Why do I need a 'Log-In'?

To view information on this site, you do not need to log-in. Viewing private information requires a log-in to the SunVillage portal.

You will need a ‘Log-In’ if you wish to do the following:

  • Submit a work order
  • View or place a Sun Village Classified Ad
  • To receive the community eBlast in your email (this is strongly encouraged to keep you updated of all happenings in the community)
Where can I get a Guest Pass?

Refer to the SERVICES tab for info under the ‘Guest Pass‘ link.

Where is the Lost & Found?

Refer to the SERVICES tab for info under the ‘Lost & Found‘ link.

Where can I find information about closures or openings of the facility?

Refer to the STAY CONNECTED tab for info under the ‘Latest Announcements‘ link.

Where can I get copies made or send a fax?

Refer to the SERVICES tab for info under the ‘Photocopying & Faxes‘ link.

How can I sign-up to receive the Community eBlast's in my email?

If you are NOT receiving the eBlast communications in your email, you will need to request a log-in.

Residents or Renters will need to request a log-in:

  • On the HOME PAGE, click on the ‘RESIDENT SIGN-IN’  button at the top right-hand side of the page.
  • Select ‘New to FrontSteps? Sign Up!‘, and follow the prompts.

You will receive an email confirmation with Log-In details