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RESIDENT AND GUEST SERVICES

Association Office Phone
(623) 584-6904

 

City Of Surprise & Other Community Phone Numbers

Due to COVID-19, offices are temporarily closed; however, you may call and make an appointment for all services.

Sun Village Community processes a variety of requests from homeowners and their guests. You may request assistance from the Main Association Office for your specific needs. Our services include:

AMENITY KEYS & NAME BADGES

Amenity Keys and Name Badges may be obtained through the Main Association Office. You may also request updates to your personal information as well.

GUEST PASS

A Guest Pass, which is required as an ID for each guest of the age of 18 and over, can be obtained from Access Control. You may contact the gate by phone (623) 584-3017 and they will add guests/vendors for you.

You may also add guests or vendors through this site heliaus.aus.com. Call Access Control first – for direction to the current process used.

 

LANDSCAPE & ARCHITECTURAL REQUESTS

Many of these forms and applications are available on the cart outside the community center, or, we can also email them to you. Please call the office at 623-584-6904 if you need assistance.

We also have these forms and applications available on our website in a PDF format, you can download them, fill them out, fax to 623-584-8569 or drop off at the cart outside the community center.

LOST & FOUND

If you have lost or found an article anywhere in the Village, please check with the Main Association Office.

PHOTOCOPYING & FAXES

Copies & Fax Services are available to residents. Rec Center Lobby volunteer can assist you with your copy needs; fees do apply. The Association Office and Lifestyle Office can assist you with faxes; fees do apply.

RENTER REGISTRATION

Please stop in the Main Association Office for assistance in requirements for owners and guidelines for renters.

VEHICLES

    All vehicles maintained at Sun Village by residents must be registered. A  windshield sticker enables smooth entry for residents’ motorized vehicles, including golf carts, into SV’s gated community. Should you experience any difficulties, please stop by the Main Association Office for assistance. 

     


     

    VEHICLE PARKING
    The following information is provided to assist homeowners and to promote a safe and enjoyable living environment for all residents, to preserve property values and to maintain Sun Village as an aesthetically pleasing place to live.

    COMPLIANCE & ENFORCEMENT
    There are many reasons why people choose to purchase a home within a Homeowners Association. One of the most important is the expectation that the restrictions you agreed to when you purchased your home will be enforced. It is never pleasant to receive a compliance letter, but it is part of the process we must follow to ensure compliance with the Association’s documents – along with regular inspections of the community. If you do happen to receive a compliance letter from the Association your cooperation in promptly correcting the issue is appreciated. If you have questions or concerns regarding the letter please contact us. In the spirit of mutual cooperation and respect we can all work together to keep Sun Village the beautiful place you chose to make as your home.

    VEHICLE PARKING REMINDERS

    Village residents. Here are some reminders of the Sun Village CC&R’s parking restrictions which everyone agreed to when they purchased their homes in Sun Village. These rules apply to renters as well:

    Garage & Driveway Parking

    Vehicles may not be parked on sidewalks, curbing, greenbelt or landscaped areas. Vehicles should be parked in garages.

    Street Parking – Guest parking is allowed on the street after obtaining a parking pass from Access Control or the Association Office.

    Golf Carts
    – Golf carts may only be parked in a designated cart or automobile space in the driveway or behind the side gate providing the gate is screened so that the golf cart is not visible from the street. Golf carts may not be parked and/or stored on any landscaped area or any sidewalk.

    RV’s
    – You are allowed 48 hours within a seven-day period to load/unload only while parked on the street in the front of your home. Safety cones must be placed in the street at the front and rear of the RV. At no time are slide outs to remain open overnight.

    Handicap Parking
    – Please do not use a Handicap designated parking space unless you have a Handicap license or appropriate Handicap permit clearly visible on the vehicle.

     

     

EMERGENCY CONTACT & PERSONAL INFO UPDATES

Update Emergency Contact Information (this is very important – if you have not done so, please contact our office to update/add emergency contacts)